UrbanHillbilly
In Bloom
About 2 years ago I bought a Davinci IQ2 vape. It was a little expensive (though definitely not the most expensive), but I figured buy once, cry once, so I invested in what appeared to be a good one. One of the big draws for me was a 10 year warranty. I had to use it once about a year ago when it wouldn't turn on, but that went pretty smooth. I called, got authorization to return it, and had it back in 2 weeks. No worries.
A couple of weeks ago it stopped working again. Annoying, but I figured it wasn't a big deal since I was still covered under warranty. I tried calling and this time they had a voicemail saying that they had gone fully online for customer service. OK, so I completed their online form for warranty service. A week later still no response, so last weekend I sent them an email. Again, no response. And I can't find a way to reach them on the phone. What good is a warranty if they simply refuse to respond?
Until now, I've practically been a Davinci evangelist. I've been pretty happy with the vape and have recommended it to several people. That has now turned sour. There's no excuse for them not responding even two weeks later. Yeah 4/20 wasn't long ago, but they didn't even have an auto-response and should have at least shown signs that they have live people at the company by now. Not long after I bought my IQ2, Greenlane bought Davinci and I suspect that's what I have to blame for the severe drop in customer service. And when I search for people having trouble with Davinci warranties, I see enough other people griping that I'm concerned whether or not they'll ever respond. I used this thing daily and depend on it. Yeah my better half has a cheaper Davinci Miqro I bought her a couple of months after mine when I saw a good deal at a dispensary, but I'd really like to get mine going again.
Ultimately I'd like to save up for a different model, right now I'm looking at the S&B Venty. The only problems I've found with them are from the very early ones they shipped. Again, it's not cheap, but S&B has a strong reputation, in spite of the fact they are listed as a "Partner" of Greenlane (separate from the brands they own like Davinci).
I'm just ranting, I needed to get this off my chest.
A couple of weeks ago it stopped working again. Annoying, but I figured it wasn't a big deal since I was still covered under warranty. I tried calling and this time they had a voicemail saying that they had gone fully online for customer service. OK, so I completed their online form for warranty service. A week later still no response, so last weekend I sent them an email. Again, no response. And I can't find a way to reach them on the phone. What good is a warranty if they simply refuse to respond?
Until now, I've practically been a Davinci evangelist. I've been pretty happy with the vape and have recommended it to several people. That has now turned sour. There's no excuse for them not responding even two weeks later. Yeah 4/20 wasn't long ago, but they didn't even have an auto-response and should have at least shown signs that they have live people at the company by now. Not long after I bought my IQ2, Greenlane bought Davinci and I suspect that's what I have to blame for the severe drop in customer service. And when I search for people having trouble with Davinci warranties, I see enough other people griping that I'm concerned whether or not they'll ever respond. I used this thing daily and depend on it. Yeah my better half has a cheaper Davinci Miqro I bought her a couple of months after mine when I saw a good deal at a dispensary, but I'd really like to get mine going again.
Ultimately I'd like to save up for a different model, right now I'm looking at the S&B Venty. The only problems I've found with them are from the very early ones they shipped. Again, it's not cheap, but S&B has a strong reputation, in spite of the fact they are listed as a "Partner" of Greenlane (separate from the brands they own like Davinci).
I'm just ranting, I needed to get this off my chest.
